Privacy Policy

Data Controller

For the purposes of the General Data Protection Regulation ("GDPR") and UK data protection laws, the controller is PES Group Ltd (registered office: The Shipping Building The Old Vinyl Factory Blyth Road Hayes UB3 1HA) (Trading Address unit 17 Handley Page Way Colney Street St Albans AL2 2DQ).

About this document

This privacy policy sets out the way we process your personal data and we’ve created this privacy policy to make sure you are aware of how we use your data. This policy applies to all customers, suppliers and other parties who utilise the services of PES Group Ltd. By providing your personal data, you acknowledge that we may use it only in the ways set out in this Privacy Policy.

For information regarding cookies please read our Cookies Policy.

Our Privacy Policy

When we collect and use your personal data, we ensure we look after it properly and use it in accordance with our privacy principles below whereby the personal information we hold about you must be:

  • Processed lawfully, fairly and in a transparent manner;
  • Collected only for specific, explicit and legitimate purposes;
  • Adequate, relevant and not excessive to the purposes for which they are needed;
  • Accurate and kept up to date;
  • Not kept for any longer than is necessary;
  • Processed in accordance with the rights of data subjects;
  • Processed in a manner that ensures appropriate security and protection against unauthorised processing/access, accidental loss, destruction or damage;
  • Not be transferred outside the European Economic Area (EEA), unless where necessary and that country or territory also ensures an adequate level of protection.

How we collect your information

We may collect your personal data by means of a form on our website or by telephone, email, fax, or post. We may collect this data in the following ways:

  • Directly from you, when you submit trade application form, an order for supply of goods and services, make a request for a quote, or technical product advice/support or contact us for other reasons
  • Directly from you, when you submit an inquiry/message/request an online account or order goods from our website.
  • When we, from time to time, contact you regarding administrative or technical advice/support matters
  • When you, from time to time, contact us regarding administrative or technical advice/support matters
  • From someone else who is submitting an order or request a quote for supply of goods on your behalf
  • From someone else who is seeking administrative or technical advice on your behalf
    • When we request quote/purchase or request technical details from suppliers and business partners
    • Information relevant for our procurement operations and meeting our obligations to our suppliers and other relevant parties.
  • The types of information we collect

    We may collect the following types of personal information about you:

  • Contact information, including company name, company registration, name, email addresses, telephone numbers and postal addresses
  • Financial information, including bank details and debit /credit card details,
  • Information relevant to our provision of services for supply and delivery of goods to you,
  • Technical information relevant to enable us to search for technical solutions and advise from suppliers and manufactures of products we supplied,
  • Why we use personal data

    We use your personal data in order to enable us to deliver and supply goods we provide in accordance with our contractual obligations, including the provision of administrative and technical advice/support. For the purposes of the General Data Protection Regulation ("GDPR") and UK data protection laws, when processing your personal data we are relying on the legal basis of:

  • Our contract with you
  • Our legitimate interest in being able to take payment from you by debit/credit card. We rely on this legitimate interest when we take your debit /credit card details and pass them to our card payment services provider for processing
  • Our legitimate interest in being able to make payments to you by bacs or debit/credit card. We rely on this legitimate interest when we make payment to you and pass details to our payment services provider for processing our instructions.
  • The information we collect and process is required for us to be able to perform our contractual obligations and receive /make payment from/to you for the goods and services we provide/receive. Should you fail to provide this information, we would not be able to deliver under the terms of our contract with you.

    Sharing your information with others

    We may disclose your information to any of our employees, subcontractors or suppliers/manufacturers as reasonably necessary to provide you with our services. We may also share your personal data with our card payment services provider to enable us to take payment from your by debit/credit card.

    We will never sell your information to third parties for marketing purposes. Other than as required by law, or as set out in this privacy statement, we will not disclose information about you to any third party without your permission.


    PES Group Ltd will take reasonable technical and organisational precautions to prevent loss, misuse or alteration of the personal information you provide. Of course the transmission of data over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet.

    Third Party websites

    PES Group website may contain links to external websites that have been created, edited or maintained by third parties. PES Group Ltd does not accept any responsibility for the privacy policies or practices of third parties.

    How long your information is kept

    We keep your personal data only for as long as necessary. We keep your contact information until we consider there is no need to provide administrative or technical advice/support or until you request it to be erased. We keep your payment information for no longer than 18 months.

    Your rights

    Under certain circumstances, by law you have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below)
  • Object to processing of your personal data in particular ways, including processing based on the lawful basis of legitimate interests and direct marketing.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it
  • Request the transfer of your personal data to yourself or another party in a safe and secure way, without affecting its usability, for example in a format that is structured, commonly used, and machine-readable.
  • Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. Further details regarding these rights can be found on the Information Commissioner’s Office website:

    Contact and complaints

    If you have any queries about this privacy policy or how we process your personal data, or if you wish to exercise any of your legal rights, you may contact PES Group Ltd:

  • by email:
  • by telephone: 01923 853 434 (+44 1923 853 434)
  • or by post: PES Group Ltd, Unit 17 Handley Page Way Colney Street St Albans AL2 2DQ
  • If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioner’s Office website:


    From time-to-time we may revise this statement. Any revised changes will be updated on our website ( from the date of publication. Please check this page regularly to ensure you are fully aware of any changes to the disclaimer.